Terms of Service
Effective September 1, 2026
These Terms of Service govern access to and use of Pacifica CRM, including its lead-management, calling, messaging, scheduling, reporting, and related services. By using Pacifica CRM, you agree to these Terms and our Privacy Policy.
1. Eligibility and accounts
You must be legally able to enter into a binding agreement and provide accurate account and business information. You are responsible for protecting your credentials and all activity performed through your account.
2. Authorized business use
Pacifica CRM is intended for legitimate business communications by authorized users. Users are responsible for complying with laws, regulations, carrier requirements, professional licensing rules, and consent requirements applicable to their communications.
3. Calling and messaging consent
Users may contact a person through Pacifica CRM only when they have a lawful basis and any required consent. Users must maintain appropriate consent records and promptly honor Do Not Call and SMS opt-out requests.
4. Pacifica CRM SMS Messaging Program
The Pacifica CRM SMS Messaging Program provides conversational and informational text messages to people who have affirmatively opted in to receive SMS communications from Pacifica CRM.
Messages may include responses to inquiries, requested information, account or service updates, appointment scheduling or confirmations, requested follow-ups, and customer-support communications.
Users may opt in by texting START to the Pacifica CRM business number displayed on our SMS Messaging page.
Message frequency varies. Message and data rates may apply. Consent to receive SMS messages is not a condition of purchase.
Reply STOP at any time to opt out. Reply HELP for assistance.
You may also contact Pacifica CRM at support@pacificacrm.com.
Carriers are not liable for delayed or undelivered messages.
Please review our Privacy Policy for information about how mobile information and SMS consent are handled.
5. Calling practices
Users must comply with applicable calling laws, including the Telephone Consumer Protection Act, Telemarketing Sales Rule, applicable state laws, calling-hour restrictions, caller-identification requirements, and carrier rules.
6. Recording and automated features
Before recording, transcribing, monitoring, or analyzing a communication, users must provide all legally required disclosures and obtain any required consent.
7. Customer data and acceptable use
Users may upload only data they are authorized to possess and process. Pacifica CRM may not be used for fraud, harassment, impersonation, misleading caller identification, prohibited content, spam, or attempts to bypass compliance or security controls.
8. Third-party services
Document scanning is an optional data-entry aid. Users may scan only documents they are authorized to possess and process, and must verify extracted fields before saving or using them. Pacifica CRM does not guarantee that automated extraction is complete or error-free.
Pacifica CRM may use third-party providers for communications, identity, payments, hosting, security, and other functions. Availability or delivery through outside networks and carriers cannot be guaranteed.
9. Fees and subscriptions
Paid features are billed according to the plan and pricing presented at checkout. Communication usage, carrier fees, taxes, and optional integrations may be charged separately.
10. Service availability
Pacifica CRM is provided on an “as available” basis. We do not guarantee uninterrupted availability, message deliverability, regulatory compliance for a user's specific business, or any particular business result.
11. Changes and termination
We may update these Terms to reflect changes in our services, practices, legal obligations, or carrier requirements. Revised Terms will be posted on this page.
12. Contact
Questions about these Terms or the Pacifica CRM SMS Messaging Program may be sent to support@pacificacrm.com.