Privacy Policy
Effective September 1, 2026
This Privacy Policy explains how Pacifica CRMcollects, uses, discloses, and protects information when you visit pacificacrm.com, create an account, use our services, request information, or communicate with Pacifica CRM.
1. Information we collect
We may collect names, email addresses, mobile telephone numbers, account and business information, subscription information, device and usage information, customer-support communications, and records users choose to store in Pacifica CRM.
When communications features are used, we may process telephone numbers, email addresses, message content, call and message metadata, SMS consent status, opt-out status, and related communication records.
2. How we use information
We use information to provide, secure, support, and improve Pacifica CRM; authenticate users; process subscriptions; respond to requests; provide requested communications; maintain consent and suppression records; prevent abuse; troubleshoot services; and comply with legal and carrier requirements.
3. SMS Privacy and Consent
Pacifica CRM does not sell, rent, share, or disclose mobile telephone numbers, SMS opt-in data, or SMS consent to third parties or affiliates for their own marketing or promotional purposes.
Text messaging originator opt-in data and consent are excluded from any sharing with third parties or affiliates for marketing or promotional purposes.
Mobile information may be disclosed only to service providers that help Pacifica CRM operate and deliver its messaging program, when required by law, or when necessary to protect rights, safety, security, or the integrity of our services.
If you opt in to Pacifica CRM SMS messages, message frequency varies based on your requests and interactions with us. Message and data rates may apply.
Reply STOP at any time to opt out. Reply HELP for assistance.
Consent to receive SMS messages is not a condition of purchase.
Information about our SMS opt-in process is available on the Pacifica CRM SMS Messaging page.
4. How we disclose information
We may disclose information to service providers that provide communications, hosting, identity, payments, analytics, security, and customer-support services under appropriate restrictions.
We may also disclose information when required by law, valid legal process, or when reasonably necessary to investigate fraud, abuse, security threats, or violations of our Terms.
We do not sell personal information for money.
5. Customer-controlled records
Businesses using Pacifica CRM control the contact and lead records they upload and communications they initiate. Those businesses are responsible for their own privacy notices, consent collection, and lawful use of personal information.
6. Document scanning
When a user chooses document scanning, Pacifica CRM sends the selected image to its artificial-intelligence service provider only to extract visible lead and policy fields. Scanned images are not saved as CRM attachments by this feature. Users should scan only documents they are authorized to process and must review extracted information before saving a contact.
7. Data retention
We retain information for as long as reasonably necessary to provide the service, maintain business and compliance records, resolve disputes, enforce agreements, and satisfy legal obligations.
8. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information. No transmission or storage system can be guaranteed to be completely secure.
9. Your choices and rights
Depending on where you live, you may have rights concerning access, correction, or deletion of certain personal information. You may also unsubscribe from marketing email and reply STOP to SMS messages.
10. Cookies
Pacifica CRM and its service providers may use cookies and similar technologies for authentication, security, preferences, performance, and service operation.
11. Children
Pacifica CRM is a business service and is not directed to children under 13.
12. Policy updates
We may update this Privacy Policy to reflect changes in our services, practices, or legal obligations. Revised policies will be posted on this page.
13. Contact
Privacy questions may be sent to privacy@pacificacrm.com. SMS and general support questions may be sent to support@pacificacrm.com.